Shocking as it may seem, a flaw was detected too late. It stands out that Honda has overcharged its consumers. In line with that, Honda is presently dealing with irate consumers requesting compensation for the overcharged.
A report from The Verge relayed how the company was charging its consumers twice. Many Honda owners have also noticed that they have been charged more than what they owe for. The crisis began when Honda deducted from the consumers bank account twice which led to more financial distress for some car owners.
Since the payment scheme was implemented, Honda car owners had to endure the repercussions of fees and a possible inability to pay other bills, according to the same post.
Owing to the rising awareness, even the social media accounts of Honda got an influx of customer complaints. Given the sheer number of clienteles affected, Honda's customer service phone lines have been inundated. All the more, since the main phone support is packed up, consumers have banked their queries online through Twitter and Facebook in frustration.
Meanwhile, Honda accepts the flaw and rebutted that it was not intentional. The car company even stated that it was a payment processing error. To prove the latter, Honda said that their finance sector is working urgently to resolve the issue.
Even Senior Vice President of AHFC David Paul added on to state, "We recognize that payment processing is a serious issue to our customers and we have a team actively working on this issue to resolve it and take care of our customers. Also our customers are our top priority and we apologize for the inconvenience and any concerns that have resulted. We will make this right for our customers."
More report from Automotive News revealed that Honda noticed the glitch too late. However, the compensation process is currently underway and refunds would be issued as soon as possible.
The recent news and updates concerning Honda is a wake up call for all car manufacturers out there. With the technological innovations in payment schemes, flaws can arise which is why proper measures are needed to ensure that consumers and their finances are protected and are secured at times, and at all cost.
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