The Samsung Galaxy Note 7 made headlines last year when several of its units caught fire and exploded. After a massive recall that cost the smartphone maker at least $5 billion and a thorough investigation, Samsung finally shares what happened.
The company's mobile President DJ Koh says that they are taking responsibility for what happened. After a four month investigation, the tech company officially had a detailed press conference earlier today.
First Recall. Apparently, the reason behind the Note 7 fires for the first recall is because of the irregularly sized batteries in the unit. This causes overheating as well as other manufacturing issues.
Samsung claims that they originally used a sizable 3500mAh lithium-ion battery for a 7.9mm thin smartphone. However, half of the Samsung Galaxy Note 7 batteries were made by its subsidiary Samsung SDI. These batteries were the ones that did not fit into the Android phone properly. This resulted in the overheating and resulted in the battery fires and explosions throughout August and September.
Second Recall. The batteries from the second recall were also defective. The Korean tech giant believes there was a number of factors that caused the faulty batteries. Mainly, the rushed process to replace the recalled Note 7s resulted in sharp edge protrusions and missing insulation tape. This also led to overheating.
Officially, around 96% of all of the Galaxy Note 7 smartphones have been returned. This accounts for around 3 million devices worldwide.
New Samsung Galaxy S8. In other related news, Samsung's latest flagship will either be debuted during the MWC 2017 or be delayed to April 2017. Samsung has already confirmed that the Samsung Galaxy S8 will be made available and that safety is its top priority. Additionally, they plan to implement multi-layer safety measures in the future. This includes an "8-Point Battery Safety Check."
In addition, the Korean tech giant has also gone on record to confirm that it will still launch a Samsung Galaxy Note 8 in 2017. Again, they will ensure that it will be 100% safe and will also undergo the appropriate safety measures.
The Samsung Galaxy Note 7 is reportedly incredibly fast and has a beautiful display. The battery explosion and fire fiasco really hurt the Korean tech company and caused the company billions. This year Samsung hopes to rebuild their image as one of the leading smartphone manufacturers. Will they be able to pull it off?
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